Me: Okay, once we have just the ethernet connected from the modem to the netgear, we will want to power cycle the modem by unplugging it from the electrical outlet for 5 seconds and plugging it back in
customer: so how long do I leave it unplugged?
me: you will leave it unplugged for five seconds then plug it back in to the power.
customer: so five seconds?
me: yes, five seconds.
Customer: so I unplugged the modem, how long do I wait before plugging it back in?
me:
Me: We need to reboot the computer.
Customer: When you say computer, do you mean the computer or the printer?
The amount of people that think their computer is hacked then it turns out their mouse batteries need to be replaced or something else … like that… is too damn high.
Customer:
I bought the super fast highest tier internetz from my internet company and I still have no wifi signal, it’s only one bar.
Agent:
Your wifi signal strength and your internet speed are two different things, We can work on options that would help you; such as an wifi extender, and or better placement of your wifi router to get better wifi signal strength to your devices.
Customer:
I know my wifi signal and internet speed are two different things!!! I bought faster internet tho and I still don’t have better wifi signal!
Agent:
True Story.
