Tech Support Short Story

Me: Okay, once we have just the ethernet connected from the modem to the netgear, we will want to power cycle the modem by unplugging it from the electrical outlet for 5 seconds and plugging it back in
customer: so how long do I leave it unplugged?
me: you will leave it unplugged for five seconds then plug it back in to the power.
customer: so five seconds?
me: yes, five seconds.
Customer: so I unplugged the modem, how long do I wait before plugging it back in?

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